Please read the following terms and conditions carefully as use of and/or buying from the Secret Garden Site (Site) means that you will be bound by them. In certain instances these terms incorporate statements to be found in the Security & Privacy, Payment, Returns & Refunds and Delivery sections of our site.
1. Waiver
Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.
2. Definitions
For the purposes of these Terms and Conditions the following definitions apply.
Contract. The contract for sale by us and purchase of Goods by you.
Goods. The range of garden products which are available for purchase from this site in accordance with the terms.
Site. Our world wide web address www.secretgarden.uk.com.
We. Secret Garden, Midsummer Cottage, High Street, Tilshead, Wiltshire. SP3 4RY
3. Use of this Site
The content of this Site is owned by or licensed to Secret Garden. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site without the permission of Secret Garden. You may view or print individual pages only for your own personal use.
Secret Garden may suspend, alter, restrict or terminate at any time access to or use of this Site.
4. Limitation of liability
This Site should only be used for information purposes. Secret Garden shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in the terms and conditions of sale (where applicable)and to the extent that such liability cannot be excluded by law. Secret Garden is not responsible for the Site's accuracy or its fitness for a particular purpose or the reliability of the access to this Site.
Secret Garden is not liable for any damages or losses resulting from your use of or inability to use this Site. Secret Garden does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.
We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of Secret Garden or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.
5. Content and advertisements
This Site also contains links to other sites which are not under the control of and are not maintained by Secret Garden These links are provided for your convenience only and Secret Garden is not responsible for the content or availability of those sites.
6. Data protection and privacy
Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy
7. Pricing
All prices quoted are in British pounds (£) and include Value Added Tax (VAT). If the price goes up or down in between you placing and receiving your order, we will honour the original price.
8. Ordering and stock availability
We aim to display only items that are in stock and which can be dispatched to you quickly. From time to time we may sell out of some lines, in which case we will aim to advise you within the 10-14 day delivery period. If this does occur, you will be given the opportunity to order an alternative or receive a full refund for the full price you paid.
Secret Garden makes no representation as to the goods, items, products or services referred to in, or sold from, this Site as being available or suitable for use.
Products sold on Secretgarden.uk.com are for use in a domestic setting.
9. Cancellation
If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 working days of receipt of goods. You do not have to provide any reason for cancellation. Goods may be on their way to you. We will cancel any such order without charging you, with the exception that we reserve the right to make a charge for the return of the goods when necessary. In the event of cancellation we guarantee to refund your money within 30 days.
10. Warranties
We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification.
11. Changes to the terms
Secret Garden reserves the right to remove, modify or change, without notice, any information on this Site from time to time. Secret Garden may change these terms at any time by posting notice of the changes on the Site. If you use the Site after Secret Garden has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.
12. General
E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.
To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
The headings in these terms are for convenience only and do not affect their interpretation.
These terms supercede any representation made by us or any of our employees or agents.
13. Statutory rights
The consumer's contract with Secret Garden does not effect the consumer's statutory rights.
14. Governing law and jurisdiction
These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.
15. Products
Please note that some of the products on Secretgarden.uk.com are flat-packed, so some assembly will be required
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The following is for guidance only and does not affect the Terms and Conditions.
Secretgarden.uk.com is committed to protecting your privacy. We use the information we collect about you to administer your account, promote goods and services to you, and for market research purposes. We are committed to keeping your confidential information exactly that - confidential.
Please read on for more details about our privacy policy.
1. What information do we collect?
When you register with Secretgarden.uk.com we will collect your e-mail address. We may also keep a record of which products and services you are interested in. We also monitor traffic patterns and site use.
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This enables us to process and fill your orders and to notify you in the event of any queries.
We also request your telephone number, which allows us to contact you urgently if there is a problem with your order and allow couriers to contact you if problems arise with delivery. We will communicate with you by e-mail, telephone or letter.
When you enter a competition or prize draw, we may ask for your name, address, and e-mail address so that we can administer the contest and notify winners. We may also ask for further information for our marketing records.
2. How do we use the information?
At Secret Garden the information we collect about you is to make sure that the information or offers that we send you are relevant to you - we don't want to waste your time by sending you information or offers which you will not find interesting.
We may use the information we collect to occasionally notify you about important functionality changes to our web site, new secretgarden.uk.com services and special offers.
We do not pass on your details without your permission to anyone else unless it is in relation to services you have used through the site.
We will not sell, rent, share, trade or give away without your permission any information we hold about you.
From time to time, Secret Garden or other carefully selected companies that we have chosen may contact you with offers that may be of interest to you. If you do not wish to receive such offers, then please send an exact copy of your name and address to Secret Garden Data Protection Department, Midsummer Cottage, High Street, Tilshead, Wiltshire. SP3 4RY.
If you do not want to receive such offers or to be contacted by us by telephone, please uncheck the box in the registration section when you register. If you don't uncheck the box but decide later that you don't want to receive any more information just let us know by e-mailing us at enquiries@secretgarden.uk.com
3 Further information
We would also like to send you useful and personalized gardening information and advice as well as details of special offers. You can choose to unsubscribe from newsletters at any time in future.
If you are unhappy to receive these mailings from us please let us know by e-mailing us at enquiries@secretgarden.uk.com.
4. Your rights
You have a right to ask for a copy of the information we hold on you and to have any inaccuracies corrected
5. Your consent
By using our Site, you consent to the collection, processing and use of this information by Secretgarden.uk.com.
6. Changes
Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
7. Liability
We cannot be held liable for any loss that you may suffer if a third party obtains unauthorized access to any data, including account details or details you provide us when accessing or ordering from this site, unless this can be proven at law to be due to our negligence.
9. In Summary
We are completely committed to protecting your privacy. If you have any comments or queries about our privacy policy, please e-mail us at enquiries@secretgarden.uk.com as we value your opinions.
10. Further information
For further information regarding all aspects of Secretgarden.uk.com's contracts with customers please see our full Terms and Conditions.
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The following is for guidance only and does not affect the Terms and Conditions.
At Secret Garden we like to be clear about the information we collect about our customers, what we do with it and how we keep it secure. In addition to reading this security policy you might wish to look at our Privacy Policy.
1. Your Order
When you place your order you are automatically connected to our secure servers using SSL 40 bit encryption. A picture of a closed padlock will show in your browser status bar. This means that your details are fully encrypted (security coded), and remain secure across the Internet and after they reach our order processing centre.
2. How do we protect customer information?
When you submit your credit card details at the checkout, the information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your order has been received safely will be displayed on your screen a few moments later. You will also be e-mailed an order confirmation after further processing.
3. Your details
You should be aware of a number of vital points regarding your details.
Secret Garden never passes on any payment or transaction details. We only pass on any of your address details with your permission and to selected third-party companies.
For full security our automatic transaction system does not retain credit card details. Once you have made a payment to us your card details are not stored in any records. The card details have to be taken again each time you make a purchase.
When you register with Secretgarden.uk.com we will collect your e-mail address. We may subsequently keep a record of which products and services you are interested in. We also monitor traffic patterns and site use. We may ask you specific questions when you take part in Greenfingers.com competitions and special offers, if we do we will keep a record of your answers.
If you do not want to be contacted by us by telephone, or to receive any information from ourselves or external companies please uncheck the box in the registration section when you register. If you don't uncheck the box but decide later that you don't want to receive any more information just let us know by editing your account information.
From time to time, carefully selected companies that we have chosen may also wish to send you offers, which may be of interest to you. These will only be sent if you have agreed when you registered for Secretgarden.uk.com..
4. Further information
For further information regarding all aspects of Secretgarden.uk.com's contracts with customers please see our full Terms and conditions.
The following is for information and does not affect the Terms and Conditions.
At Secret Garden we know you have made a choice to visit our site and shop with us. Thank you and in return we offer you our comprehensive guarantee.
We guarantee your privacy at all times.
We guarantee the security of any details you pass to us - especially when you're shopping.
We guarantee your right to cancel any order, to return any goods and to receive your money back.
We guarantee you that our goods are of the highest quality
We guarantee to uphold at all times your Consumer's Statutory Rights.
We guarantee you top quality customer service at all times.
At Secret Garden we are open Monday to Friday 9am - 5.30pm. You can contact us using any of the following methods:
Telephone:
01980 621947
All calls are charged at local rate.
e-mail:enquiries@secretgarden.uk.com
By Post to our address:
Customer Services
Secret Garden
Midsummer Cottage,
High Street,
Tilshead,
Wiltshire
SP3 4RY
Our Standards
We aim to deliver first class service in all our activities all of the time. We appreciate, however, that this might not be possible all of the time.
We are always happy to hear your comments and if you ever have any complaints.
Our Complaints Procedure
We handle all complaints fairly, effectively and confidentially.
Any complaint via telephone or e-mail is answered by return the same day and we aim that it is resolved within 24 hours.
Any complaint that comes in via the post is replied to immediately, by telephone if a number is quoted, and we aim that it is resolved with 5 days.
Call Monitoring
(To help maintain standards and improve our service to you, we may sometimes record and monitor incoming calls.)